#Telehealth Policy

Coronavirus has changed our practice operations just as it has changed everyones lives. We trust that you are doing your part in helping to flatten the curve by complying with the stay-at-home order, practicing social distancing and most importantly: keeping those hands washed!

We now have capacity to provide healthcare services to established patients through video, sometimes referred to as telemedicine. For our patients that don't have access to video, we can provide phone/voice visits. If our medical staff determines a patient cannot be safely treated using Telehealth, he/she will be brought into the office. We have implemented additional measures to ensure both patient and staff safety to the greatest extent possible.

Frequently Asked Questions:

How do you set up an appointment with a provider by phone or video?
The process starts with a phone call. Simply call our office and our staff will take you step-by-step through determining the best and safest way to ensure you get the health care you need.

What will you have to pay?
Every health insurance is different; however, all are quickly updating their plans to cover Telehealth. Please call the number on the back of your insurance card to learn more about your specific coverage. Please note that Telehealth sessions are generally subject to normal plan provisions such as copays and deductibles.

What kind of equipment do I need in order to do a Telehealth Video visit?
Any smartphone (iPhone or Android) will be sufficient. You can also use a tablet or laptop/desktop computer. You will need access to the internet as well as a device with a camera and microphone. We can walk you through the rest. If you don't have access to any one of those things, we might not be able to treat you using video; however, we may still be able to provide care over the phone.

What if I do not want to get care via Telehealth and would prefer to come in?
Your safety and the safety of our staff is our number one priority. If after a brief phone triage we feel that a face-to-face visit will not jeopardize your health or that of the office staff, you will be allowed a face-to-face visit. Else for your safety we will recommend a Telehealth appointment.

The best thing to do is to call us to discuss your health care needs. We will do everything we can to ensure that you receive the right care at the right time in the safest way possible.

We strive to keep ourselves abreast of new developments in our field and share this knowledge with our parents as we all work together to care for the most precious assets in our community - our children.